FAQ
Would it not be cheaper for me to do it in-house?
Possibly, but only if you have the capability to manage variable volumes of activity with a fixed number of agents. Sales lead generation campaigns requires intense management, motivation, incentive schemes and training. When making the comparison between in-sourcing and outsourcing you need to take into account all the cost factors but most importantly assess the effectiveness of the individuals making the calls.
How do you charge for your services?
We agree with you the campaign brief, its aims and objectives. From this the correct resources are assigned to the campaign and a charge for the campaign calculated.
What kind of results should I expect?
The results will be as good if not better than if your own sales team had called the audience you target. It is always very difficult to predict the exact outcome of any campaign which is why we monitor every campaign very closely especially during the first few days. If the campaign is not meeting aims we inform you straight away and advise you and agree any changes that are required.
Do you use home-workers?
No, all our team are employed and located at our marketing & sales centre in Ljubljana, Slovenia.
Is your centre computerised?
Yes. We have a fully integrated marketing and sales, contact centre management system.
In which markets do you operate?
Our core focus for 2007/2008 is on servicing the Slovenian market but we also have the capability to run low volume projects in the Adriatics.
Do you use native speakers?
Yes. Our experience has shown that native speakers understand the subtleties of the language far better and achieve better results.
Do you have a standard contract?
Most of our clients prefer us to use their standard contracts, we produce the campaign documents, script etc to the client's requirements and sign off on these documents.
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