MSC Adriatics

Our services

Account Profiling

Offers you the opportunity to build an in-depth profile on your target accounts so that you can better tailor your sales and marketing approach. This can be undertaken using you database or we build one from scratch.

Lead Generation

For high value sales leads demanding the best results we undertake sales prospecting on your behalf allowing your highly paid sales staff to focus on closing the deals we have provided them.

Delegate Management

The most effective way to ensure you get the right people to attend your events.

Inbound/Outbound Call Management

Tailored round a specific campaign telemarketing can be used as either follow up to a mailer or to qualify the responses generated.

Data Services

Our customer data is an asset but only if it is accurate, up to date and well managed.

Customer Contact

Regular communication with your existing customers is a must. Here is a way you can make sure you keep your customers well informed as well as listening to their feedback.

Help Desk

Regular communication with your existing customers is essential and telemarketing is one way you can make sure you keep your customers well informed as well as listening to their feedback.

Our clients tend to use a mix of the above when undertaking a campaign, we also deploy the use of tailored automated e-mailing, MSC Adriatics web site registration all aimed at making it easier for your customer to contact you.

Our Approach

Campaign brief

We spend time with you and your marketing personnel to ensure we fully understand all aspects of the campaign, the objectives of the campaign, the audience you are targeting, profile of the ideal prospect, the competition, the proposition you are making.

Campaign document

Once the requirements are understood we produce a "campaign set up document" to demonstrate we have understood what we are being asked to deliver. It details all aspects of the campaign. This document is then sent to you for modification and final approval.

The set up

Back at MSC Adriatics we allocate the appropriate resources and set up our internal systems with the chosen contact data. This could be data we have created on your behalf, or supplied by you or a third party. The team involved are thoroughly briefed by the MSC account manager - your involvement is key.

Execution

Reporting as agreed in the campaign document are sent out to you on a regular basis either manually or electronically. Daily phone contact, regular meetings with the account manager also take place. The marketing and sales data is continually updated as the work progresses.

Campaign summary

At the end of the project a comprehensive campaign summary is compiled and delivered to you. This provides you with an analysis of the results and a management summary of the information gathered.

We have developed a comprehensive process for managing all our marketing and sales assignments.